Set a minimum home standard
Define a minimum acceptable speed and require a wired connection for anyone doing frequent video calls. WiFi congestion in a home is the most common cause of poor call quality, and it is usually free to fix.
Secure the connection
Use a business VPN or a zero-trust access tool for anything touching internal systems, and enforce MFA. Do not rely on staff to keep home routers patched.
Define the support boundary
Be explicit about what the business supports and what the employee owns. Ambiguity here consumes management time and creates friction the first time a home line fails at 9am.
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