Service credits are not automatic
Most business SLAs pay credits only when claimed, within a defined window — often 30 days. Log every outage with start and end times as it happens; retrospective reconstruction rarely succeeds.
Escalating a fault
Get a fault reference on the first call, ask for the target fix time in writing, and request escalation to a manager if it passes. Politeness plus persistence and a written trail resolves faults faster than volume.
Alternative dispute resolution
Small businesses can take unresolved complaints to an approved ADR scheme after eight weeks or a deadlock letter. It is free, and providers settle a substantial share of cases once a case is opened.
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