Before you talk to anyone new
Gather three months of statements, your current fee schedule, contract end dates for both processing and hardware, and your monthly card turnover split by card type. Without that, any quote you receive is speculative.
The sequence that avoids downtime
Order matters. Never cancel before the replacement is live.
- Get the new agreement signed and underwriting approved
- Take delivery of the new terminal and test a live transaction
- Run both in parallel for a few days
- Serve written notice on the old provider and return hardware tracked
Return the hardware properly
Unreturned terminals attract charges of several hundred pounds each. Send them recorded delivery, keep the tracking, and get written confirmation of receipt before closing the file.
Want this reviewed for your business?
Send us a recent bill and a consultant from our Cardiff office will tell you, honestly, whether you are paying more than you need to.