On price
Get every element of the cost, in writing, before agreeing.
- What is the unit rate and standing charge, per meter?
- Are pass-through costs fixed or floating?
- What commission is included, in pence per kWh?
- What is the projected annual cost at my actual consumption?
On the contract
Terms cause more disputes than prices do.
- What is the exact start and end date?
- What is the notice period and deadline?
- What happens if my consumption varies materially?
- Is there a termination fee, and how is it calculated?
On service
Finally, establish who you deal with when something goes wrong.
- Who is my named contact?
- How are billing queries escalated?
- Will you remind me before the renewal window?
- Can you provide a reference from a similar business?
Want this reviewed for your business?
Send us a recent bill and a consultant from our Cardiff office will tell you, honestly, whether you are paying more than you need to.